Payments
How do I pay for a Citymaart
purchase?
Citymaart offers you multiple payment methods. Whatever
your online mode of payment, you can rest assured that Citymaart's trusted
payment gateway partners use secure encryption technology to keep your
transaction details confidential at all times.
You may use Internet Banking, Cash on Delivery and Wallet
to make your purchase.
Citymaart also accepts payments made using Visa,
MasterCard, Maestro and American Express credit/debit cards in India and 21
other countries.
Are there any hidden
charges (Octroi or Sales Tax) when I make a purchase on Citymaart?
There are NO hidden charges when you make a purchase on Citymaart.
The prices listed for all the items are final and all-inclusive. The price you
see on the product page is exactly what you pay.
Delivery charges may be extra depending on the pin code
location and destination. In some of the cases delivery charge may be waived
off considering offers.
What is Cash on Delivery?
If you are not comfortable making an online payment on Citymaart.com,
you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D
you can pay in cash at the time of actual delivery of the product at your
doorstep, without requiring you to make any advance payment online.
Availability of Cash on Delivery (C-o-D) payment method based on the order
value less than Rs.1000 and Pin Code location.
The maximum order value for a Cash on Delivery (C-o-D)
payment is ₹1000. It is strictly a cash-only payment method. Gift Cards or
store credit cannot be used for C-o-D orders. Foreign currency cannot be used
to make a C-o-D payment. Only Indian Rupees accepted.
How do I pay using a credit/debit card?
We accept payments made by credit/debit cards issued in
India .
Credit cards
We accept payments made using Visa,
MasterCard and American Express credit cards.
To pay using your credit card at checkout,
you will need your card number, expiry date, three-digit CVV number (found on
the backside of your card). After entering these details, you will be
redirected to the bank's page for entering the online 3D Secure password.
Debit cards
We accept payments made using Visa, MasterCard and
Maestro debit cards.
To pay using your debit card at checkout, you will need
your card number, expiry date (optional for Maestro cards), three-digit CVV
number (optional for Maestro cards). You will then be redirected to your bank's
secure page for entering your online password (issued by your bank) to complete
the payment.
Internationally issued credit/debit cards cannot be used
for Flyte, Wallet and eGV payments/top-ups.
Safe use of credit/debit
card on Citymaart?
Your online transaction on Citymaart is secure with the
highest levels of transaction security currently available on the Internet. Citymaart
uses 256-bit encryption technology to protect your card information while
securely transmitting it to the respective banks for payment processing.
All credit card and debit card payments on Citymaart are
processed through secure and trusted payment gateways managed by leading banks.
Banks now use the 3D Secure password service for online transactions, providing
an additional layer of security through identity verification.
What steps does Citymaart
take to prevent card fraud?
Citymaart realizes the importance of a strong fraud
detection and resolution capability. We and our online payments partners
monitor transactions continuously for suspicious activity and flag potentially
fraudulent transactions for manual verification by our team.
In the rarest of rare cases, when our team is unable to
rule out the possibility of fraud categorically, the transaction is kept on
hold, and the customer is requested to provide identity documents. The ID
documents help us ensure that the purchases were indeed made by a genuine card
holder. We apologies for any inconvenience that may be caused to customers and
request them to bear with us in the larger interest of ensuring a safe and
secure environment for online transactions.
What is a 3D Secure
password?
The 3D Secure password is implemented by VISA and
MasterCard in partnership with card issuing banks under the "Verified by
VISA" and "MasterCard SecureCode" services, respectively.
The 3D secure password adds an additional layer of
security through identity verification for your online credit/debit card
transactions. This password, which is created by you, is known only to you.
This ensures that only you can use your card for online purchases.